GPSD – Service for Partnere i Danmark Global Partner Support Delivery (GPSD) EMEA Team Manager Denmark Jan Chr. Rungholm

Partner Kommunikations Kanaler GPSD Delivery Model Help Sell Help Deliver Help Solve Pre-sales Advisory Professional Telefon Partner Kommunikations Kanaler Email OTC‘s TPTS Going Online WWPG has been asked during MYR to expand their support options online, i.e. managed newsgroups Todd Parsons has made this very clear and for the EMEA management team this is one of the most important tasks we have in the remainder of this fiscal year and beyond So what does going online mean? To be very clear, we are seeing the online offerings as another way our partners can take to get in touch with us, it gives them more choices to demand information. So online is just another communication channel an we are going to integrate this channel into our existing delivery model Distinction between deal related questions and non-deal related questions PTS Role Title change towards PTS-Tele Align Career Stage Profiles with real job requirements /refer to Manuels presentation Lay the foundation of a detailed career planning for every engineer Best Practice Sharing General Use Peters TPTS CRM Slide Use Registered, Certified and Gold Certified Partners har adgang til BCPS (Business Critical Phone Support) og danske partnere skal ringe på +45 82 33 32 51 for at få oprettet en sag. Servicen er ubegrænset og gratis. TSA TAS BCPS/5Pack +45 82 33 32 90 DKTSA@Microsoft.com DKTAS@Microsoft.com

MSPP Service Offerings Registered Partner Partner Level Technical Sales Assistance (Presales) Technical Advisory Services (Advisory) BreakFix PTS OTC (All products) (Vista only) PTC ISV (Dev only) 5 Pack BCPS Gold Certified Registered

Pre-sales –TSA: Overblik Hjælpe Partnere med accelerere salgsprocessen og levere den mest optimale løsning på det tekniske område Goal Levere teknisk kunderelateret pre-sales assistance til certificerede partnere Focus Primære leverancer: Produkt kapacitet funktionalitet konfiguration kompabilitet Konkurrencedygtighed Referencer Technical Sales Assistance Scope Teknisk Pre-Sales (Telefon baseret) Som en gratis fordel Ubegrænset til Certified og Gold Certified Partnere Availability

Advisory – TAS: Overblik Hjælpe Partnere med at spare Tid og Penge (ved at gøre Partnerne i stand til at levere bedre Løsninger, Service og Applikationer Goal Levere teknisk rådgivning før og under implementering om: Infrastruktur løsninger ,Design & Implementering Applikations Design, Udvikling , Migrering Focus Primære leverancer: Service Delivery Plan til T1 partnere Løsninger på “Hvordan” spørgsmål “Best Practices” Arkitektur vejledning Implementerings rådgivning Begrænset kode gennemgang Migrerings rådgivning og assistance Kundebaseret dybdegående parathed Technical Advisory Service Teknisk Konsultation (Telefon baseret) Scope Som en gratis fordel Til GCP’s – 40 timer Til Certified ISV partnere– 15 timer Til Empower Partnerere – 10 timer Availability Pakker af 10, 20, 40 timer(mod betaling) Alle partnere har mulighed for at købe

TAS for Fee: Tilbud & Service detaljer Danmark Adgang til Partner Technical Consultants dedikeret til at assistere den enkelte partner med konsulent rådgivning for Microsoft produkter samt implementerings og udviklings projekter, baseret på Microsoft platform teknologi. ..til rådighed for Microsoft Certified, Gold Certified & Registered Partners Timebaseret Service, begrænset til 80 timer(MCS) 10 Rådgivnings timer 20 Rådgivnings timer 40 Rådgivnings timer & TAS Delivery Package Navngivet MS Ressource for teknisk Service Management Assistance Måneds Rapport (Status/Overblik) 1:1 Teknisk dialog & research 1:1 Levering af Readiness Workshops Kundespecifik implementering & arkitektur vejledning Udviklings rådgivning, Kode reviews & eksempler Best Practise anbefalinger Technology Roadmap vejledning € 1.200(9.000 Kr.) € 2.300(17.000 Kr.) € 4.900(36.000 Kr.) Kontakt: Mail: DKTAS@microsoft.com Telefon: +45 82 33 32 90

Advisory – TAS: Eksempler på spørgsmål We have documentation on "Locking Down Windows Server 2003 Terminal Server Sessions" do you have the same paper for Windows 2008? - PTC DK provided the whitepaper .   Do you know, how the new iPhone will work with our Exchange 2007 Server? - PTC DK found the link to the information from Microsotf and Apple: http://msexchangeteam.com/archive/2008/07/11/449196.aspx http://support.apple.com/manuals/en_US/Enterprise_Deployment_Guide.pdf

Support Engineering Manager GPSD Denmark +45 82 33 32 90 Support Engineering Manager Jan Rungholm TSA / PTS-T Partner Technical Specialist - Tele Morten Rasmussen Per Bjørn Rasmussen Vi Quoc Phan Anni Mona Bolbroe TAS / PTC Partner Technical Consultant Kim Skallerup Jørgensen Anne Schwarz-Nielsen Anni Cita Søfeldt Degn Lars Fischer Partner Technical Consultant (1/10) Henrik Hamborg Sune Hansen Classic Dynamics Classic Dynamics

We joined forces to keep the world from breaking apart: “If the world of our partners crack – we bring it back!” Together we can do it and everybody is part of the picture with a smile and a positive attitude. 

GPSD Telefonliste Kun til internt brug! Role Name Alias Direkte Mobile MS number Kompetencer PTC Anne Schwarz-Nielsen aschwar 4567 8954 29499918 4567 8222 Axapta, C5, XAL Henrik Hamborg i-henham 4567 8389 51578389 4567 9876 Windows Server, Exchange, AD, Security Kim Skallerup Jørgensen kskaller 4567 8957 51578290 4567 8429 Navision, CRM Lars Fischer lfischer 4567 8952 51578211 4567 8439 Windows Server, Vista, Excel, Sharepoint Anni Cita Søfeldt Degn adegn 4567 8955 29499865 CRM, Navision Sune Hansen suneh 4567 8953 29484642 4567 8744 Vista, System Center TPTS Anni Mona Bolbroe annimobo 4567 8958 29499803 4567 8821 Windows Server, Exchange, Vista, AD, Office, Navision Morten Rasmussen mortendr 4567 8960 29499867 4567 8637 Navision, Axapta, GP, C5, Excel Per Bjørn Rasmussen prasmuss 4567 8956 51578093 4567 8669 Axapta, Navision, XAL, Vi Qouc Phan viphan 4567 8959 51578166 4567 8794 Vista, Windows Server, Office, Sharepoint, CRM TL Jan Rungholm janrung 29499842 4567 8814 

Nyttige telefonnumre European Operations Centre (EOC) – husk ITR nummer 80703202 Regionalt Service Center / 5 Pack / BCPS +45 82 33 32 51 Regionalt Service Center / MSDN / Partner Program 44890993 MSDN Hot Agent / Internal +49 52411795010 MSDN Hot Agent / Partners +353 18831014 GPSD DK +45 82 33 32 90 Produkt Nøgle Hjælp 80886347 Kundeservice +45 82 333 100 Certification Help / Techs 80883755 Licens Aktiveringscentret mellem kl. 7-22 80701315 Classic Licens Hjælp (dklicens@microsoft.com)** 44890443 Disse Partnere Distribuerer Vores Software Actebis 43559222 Boston 48104810 Ingram Micro 45165500 Norsoft 98111188 SMG 96324411 TechData 44887575