Business case - Gevinstoverblik Forsikring eksempel Lagt på businesscase.dk ® Martin J. Ernst - 21. nov. 2013

Example of a benefit map diagram for retention (not complete) Customer preserve it as an east process Automatic renewal process Customer is transferred to be included in the process Increase of claims *) Improve the bottom line Customer do not get an alternative quote New back-office apps Increase of retention New proactive retion process Customer will get a positive impression Customer centric data Increase the revenue Best in class underwriting processes New reactive retion process Customer will denied alternative quote *) Negative benefit (c) 1stroke 2012 - Brug af undersøgelsen er tilladt med en klar kildeangivelse.

Example of a benefit map diagram for straight through processing (not complete) Increase of customer satisfaction Improve customer satisfaction Increase of retention Claims will be processed faster Increase of revenue Straight through processing STP cases has been setup New back-office apps Improve the bottom line Less manual process time per claims Reduction of FTEs Increase of fraud *) Fraud framework Increase of claims cost *) Setup of fraud mgt. Decrease of fraud Decrease of claims cost *) Negative benefit (c) 1stroke 2012 - Brug af undersøgelsen er tilladt med en klar kildeangivelse.

Example of a benefit map diagram for product variance Increase of retention Continually change in the product strategy Customer preserve it as attractive products over time Increase of revenue Improve the bottom line Attraction of new customers New back-office apps Product variance First mover advantage Improve product portfolio Easier to get product variants to the marked Change the product development Improvement of TCO Cost of product clean up *) *) Negative benefit (c) 1stroke 2012 - Brug af undersøgelsen er tilladt med en klar kildeangivelse.

Example of a benefit map diagram for product variance Increase of retention Continually change in the product strategy Customer preserve it as attractive products over time Increase of revenue Improve the bottom line Attraction of new customers New back-office apps Product variance First mover advantage Improve product portfolio Easier to get product variants to the marked Change the product development Improvement of TCO Cost of product clean up *) *) Negative benefit (c) 1stroke 2012 - Brug af undersøgelsen er tilladt med en klar kildeangivelse.