Forretning og Ledelse – Lektion 7 Fra sidste gang: Intern Økonomi. Opgave afleveres senest 4/11. 16/11 Thrane & Thrane direktør kommer Jeg planlægger også besøg af en revisor

Forretning og Ledelse – Lektion7 Proces Ledelse

(RACI,Process Management) Forretning og Ledelse – Lektion7 Process Ledelse Goal Performance Resource Interface The Three Performance Needs Goals Design Management Organization Goals Organization Design Organization Management Organization Level Process Goals Three levels of performance Process Management Process Level Process Design External/KPI's (RACI,Process Management) Job/Performer Goals Job Design Job/Performer Management Job/Performer Level

Process Ledelse Forretning og Ledelse – Lektion7 Hvilke processer?? Tjah?? Delvis branche historisk bestemt Eksempel er ITIL (næste slide)

ITIL High Level Model Service Support Service Delivery IT Customer Relationship Management Release Management Change Management Configuration Management Capacity Management Financial Management for IT Services Security Management IT Service Continuity Management Service Level Management Incident Management Problem Management Availability Management Service Delivery Service Support Service Desk Function

Process Ledelse Forretning og Ledelse – Lektion7 KPIs, or key performance indicators help organizations achieve organizational goals through the definition and measurement of progress. The key indicators are agreed upon by an organization and are indicators which can be measured that will reflect success factors. The KPIs selected must reflect the organization's goals, they must be key to its success, and they must be measurable. Key performance indicators usually are long-term considerations for an organization. Source: Webopedia

Process Ledelse Forretning og Ledelse – Lektion7 En RACI matrix specificerer Responsible, Accountable, Consulting, Information for hvert procestrin Trin1 Trin2 Rolle 1 A I Rolle 2 R A Rolle 3 C C Rolle 4 I R A,R Kun én!

Lean = Gør processerne så "slanke" som muligt! Forretning og Ledelse – Lektion7 Process Ledelse BPR = Business Process Re-enginering: Glem alt! Start forfra! (Ford, Mazda) Lean = Gør processerne så "slanke" som muligt!

Process Ledelse Forretning og Ledelse – Lektion7 Lean manufacturing refers to an evolving dynamic new process of production covering the total enterprise, embracing all aspects of industrial operations (product development, manufacturing, organization and human resources, customer support) and including customer-supplier networks, which is governed by a systemic set of principles, methods and practices. Key lean principles are perfect first-time quality, waste minimization by removing all activities that do not add value, continuous improvement, flexibility, and long-term relationships. The lean model stresses an evolutionary process of change and adaptation, not an idealized technology-driven end state. A central organizing concept is the sustainable enterprise, where the corporation builds mutual-gain processes and relationships with its multiple stakeholders (labor-management, assembler-supplier, assembler-distributor-customer, company-shareholder, company-government-society-environment).

Forretning og Ledelse – Lektion7

Forretning og Ledelse – Lektion7

Opgave til næste gang. (Skal ikke afleveres!) Forretning og Ledelse – Lektion7 Process Ledelse Opgave til næste gang. (Skal ikke afleveres!) Frembring et forslag til hoved processer for ITU! Udarbejd et proces diagram for een proces Udarbejde en RACI matrix for denne proces.

Forretning og Ledelse – Lektion7 Process Ledelse