GPSD – Service for Partnere i Danmark

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1 GPSD – Service for Partnere i Danmark
Global Partner Support Delivery (GPSD) EMEA Team Manager Denmark Jan Chr. Rungholm

2 Partner Kommunikations Kanaler
GPSD Delivery Model Help Sell Help Deliver Help Solve Pre-sales Advisory Professional Telefon Partner Kommunikations Kanaler OTC‘s TPTS Going Online WWPG has been asked during MYR to expand their support options online, i.e. managed newsgroups Todd Parsons has made this very clear and for the EMEA management team this is one of the most important tasks we have in the remainder of this fiscal year and beyond So what does going online mean? To be very clear, we are seeing the online offerings as another way our partners can take to get in touch with us, it gives them more choices to demand information. So online is just another communication channel an we are going to integrate this channel into our existing delivery model Distinction between deal related questions and non-deal related questions PTS Role Title change towards PTS-Tele Align Career Stage Profiles with real job requirements /refer to Manuels presentation Lay the foundation of a detailed career planning for every engineer Best Practice Sharing General Use Peters TPTS CRM Slide Use Registered, Certified and Gold Certified Partners har adgang til BCPS (Business Critical Phone Support) og danske partnere skal ringe på for at få oprettet en sag. Servicen er ubegrænset og gratis. TSA TAS BCPS/5Pack

3 MSPP Service Offerings
Registered Partner Partner Level Technical Sales Assistance (Presales) Technical Advisory Services (Advisory) BreakFix PTS OTC (All products) (Vista only) PTC ISV (Dev only) 5 Pack BCPS Gold Certified Registered

4 Pre-sales –TSA: Overblik
Hjælpe Partnere med accelerere salgsprocessen og levere den mest optimale løsning på det tekniske område Goal Levere teknisk kunderelateret pre-sales assistance til certificerede partnere Focus Primære leverancer: Produkt kapacitet funktionalitet konfiguration kompabilitet Konkurrencedygtighed Referencer Technical Sales Assistance Scope Teknisk Pre-Sales (Telefon baseret) Som en gratis fordel Ubegrænset til Certified og Gold Certified Partnere Availability

5 Advisory – TAS: Overblik
Hjælpe Partnere med at spare Tid og Penge (ved at gøre Partnerne i stand til at levere bedre Løsninger, Service og Applikationer Goal Levere teknisk rådgivning før og under implementering om: Infrastruktur løsninger ,Design & Implementering Applikations Design, Udvikling , Migrering Focus Primære leverancer: Service Delivery Plan til T1 partnere Løsninger på “Hvordan” spørgsmål “Best Practices” Arkitektur vejledning Implementerings rådgivning Begrænset kode gennemgang Migrerings rådgivning og assistance Kundebaseret dybdegående parathed Technical Advisory Service Teknisk Konsultation (Telefon baseret) Scope Som en gratis fordel Til GCP’s – 40 timer Til Certified ISV partnere– 15 timer Til Empower Partnerere – 10 timer Availability Pakker af 10, 20, 40 timer(mod betaling) Alle partnere har mulighed for at købe

6 TAS for Fee: Tilbud & Service detaljer
Danmark Adgang til Partner Technical Consultants dedikeret til at assistere den enkelte partner med konsulent rådgivning for Microsoft produkter samt implementerings og udviklings projekter, baseret på Microsoft platform teknologi. ..til rådighed for Microsoft Certified, Gold Certified & Registered Partners Timebaseret Service, begrænset til 80 timer(MCS) 10 Rådgivnings timer 20 Rådgivnings timer 40 Rådgivnings timer & TAS Delivery Package Navngivet MS Ressource for teknisk Service Management Assistance Måneds Rapport (Status/Overblik) 1:1 Teknisk dialog & research 1:1 Levering af Readiness Workshops Kundespecifik implementering & arkitektur vejledning Udviklings rådgivning, Kode reviews & eksempler Best Practise anbefalinger Technology Roadmap vejledning € 1.200(9.000 Kr.) € 2.300( Kr.) € 4.900( Kr.) Kontakt: Mail: Telefon:

7 Advisory – TAS: Eksempler på spørgsmål
We have documentation on "Locking Down Windows Server 2003 Terminal Server Sessions" do you have the same paper for Windows 2008? - PTC DK provided the whitepaper . Do you know, how the new iPhone will work with our Exchange 2007 Server? - PTC DK found the link to the information from Microsotf and Apple:

8 Support Engineering Manager
GPSD Denmark Support Engineering Manager Jan Rungholm TSA / PTS-T Partner Technical Specialist - Tele Morten Rasmussen Per Bjørn Rasmussen Vi Quoc Phan Anni Mona Bolbroe TAS / PTC Partner Technical Consultant Kim Skallerup Jørgensen Anne Schwarz-Nielsen Anni Cita Søfeldt Degn Lars Fischer Partner Technical Consultant (1/10) Henrik Hamborg Sune Hansen Classic Dynamics Classic Dynamics

9 We joined forces to keep the world from breaking apart:
“If the world of our partners crack – we bring it back!” Together we can do it and everybody is part of the picture with a smile and a positive attitude. 

10 GPSD Telefonliste Kun til internt brug! Role Name Alias Direkte Mobile
MS number Kompetencer PTC Anne Schwarz-Nielsen aschwar Axapta, C5, XAL Henrik Hamborg i-henham Windows Server, Exchange, AD, Security Kim Skallerup Jørgensen kskaller Navision, CRM Lars Fischer lfischer Windows Server, Vista, Excel, Sharepoint Anni Cita Søfeldt Degn adegn CRM, Navision Sune Hansen suneh Vista, System Center TPTS Anni Mona Bolbroe annimobo Windows Server, Exchange, Vista, AD, Office, Navision Morten Rasmussen mortendr Navision, Axapta, GP, C5, Excel Per Bjørn Rasmussen prasmuss Axapta, Navision, XAL, Vi Qouc Phan viphan Vista, Windows Server, Office, Sharepoint, CRM TL Jan Rungholm janrung 

11 Nyttige telefonnumre European Operations Centre (EOC) – husk ITR nummer Regionalt Service Center / 5 Pack / BCPS Regionalt Service Center / MSDN / Partner Program MSDN Hot Agent / Internal MSDN Hot Agent / Partners GPSD DK Produkt Nøgle Hjælp Kundeservice Certification Help / Techs Licens Aktiveringscentret mellem kl. 7-22 Classic Licens Hjælp Disse Partnere Distribuerer Vores Software Actebis Boston Ingram Micro Norsoft SMG TechData